The Wispr digital otoscope is similar to a smartphone or a computer. Unlike a traditional otoscope that only has a light bulb, the Wispr has six different circuit boards along with an LED light and an LCD display. Because of this, the Wispr requires consistent power.
If the power supplied to the Wispr is too low, it’s likely that you will see either or both of these error messages:
These messages are most often seen when using a battery handle when either:
- The battery is not fully charged
- The battery is old
An old battery loses the ability to deliver consistent power to the Wispr. Look at the battery in your handle, it should have a date on it. This date is the end of support for the battery (generally two years after the sale). For example, NOV 17 indicates that the battery is out of support since November 2017.
Checking your battery:
- Make sure your battery is still supported (date code)
- Is it is fully charged? – this can take up to 16 hours for the Welch Allyn 71000-A handle.
If you are still getting error messages and you have fully charged your handle, it is likely that your battery needs to be replaced.
Please contact WiscMed support and we can work with you to troubleshoot the problem and provide you with a new battery if needed.
Feel free to give us a call if you have any questions at 608-729-7234, option #1. We are available from 8:00 am to 6:00 pm Central Standard Time, Monday-Friday. You can also contact us by clicking "support" from our website or emailing wiscmedsupport@wiscmed.com.